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Welcome to the City of Antioch’s Water Webpage

Water is essential to California’s quality of life.  Thank you to all the Antioch Water customers who have cut back their water usage in recent months.  Even with the recent rains we must continue to use water wisely. 

We continue to experience water shortages for several reasons: insufficient rainfall in recent years, environmental issues, inadequacies in the state’s water storage and delivery system to name a few.   We are asking all our customers to continue with their conservation efforts.

Antioch is taking a proactive approach to water conservation and in partnership with Delta Diablo the City uses recycled water to irrigate the Lone Tree Golf Course, and Fairview, City, Mountaire and Chichibu Parks. For more information about recycled water, visit www.ddsd.org

The following websites provide useful information about California’s water issues and offer suggestions to help us conserve as well as links to rebate programs for water related items.


CITY OF ANTIOCH 15% VOLUNTARY DROUGHT MANAGEMENT PLAN

On January 17, 2014, the Governor of California declared a statewide drought emergency and called upon local urban water suppliers and municipalities to implement their local water shortage contingency plans consistent with their urban water management plans. 

City of Antioch Program

  • 15% voluntary water reduction goal
  • Focus on reduction in outside (irrigation) use
  • Reduce Sprinkler timer for significant water savings
  • No penalties or increase in customer fees
  • Customer incentives and rebates available

 

On April 8, 2014, the City Council passed a resolution in an attempt to address the current drought conditions and has approved implementation of a 15% Voluntary Drought Management Program by placing certain restrictions on how water is to be used, with the focus on reducing outside water use by 25%.  The program is based on an overall 15% water reduction goal and targets a 25% reduction outdoors to achieve the overall 15% goal.  Residential customers can measure their usage against previous year’s consumption for the same period.  Information is provided on their water bill.

  • Customers who reduce their usage will realize savings on their water bills. 
  • Program compliance is voluntary and customers have the option to determine how best to implement reductions. 

 

To help our customers meet their conservation goals, information, including links to CCWD’s incentive programs, will be available on the City’s website at www.antiochwater.com or on CCWD’s home page at www.ccwater.com.  CCWD is offering a variety of incentives to customers to help them reach conservation goals.  As the City of Antioch is a retail customer of CCWD, Antioch residents are eligible to participate in these incentive programs.  Examples include:

  • Free conservation site surveys
  • Rebates for water-efficient fixtures ($125: high efficiency toilets) and ($200 for high efficiency clothes washers: $125 CCWD, $75 PG&E)
  • Coupons for mulch for use in landscaping
  • Lawn to Garden:  $1.00 per square foot of lawn replaced with water efficient landscaping (maximum rebate for single family is $1,000 and pre-approval is required before you start).
  • Coupons for carwashes using recycled water
  • Sign up for the Water Saver e-Newsletter at www.ccwater.com/conserve/

Coupons for these incentives are available at www.ccwater.com 

Good Drought Program Water Practices

The City strongly discourages the following wasteful water practices.  These restrictions are necessary to conserve water and prevent waste and unreasonable use of water. 

  • Using City/District-furnished water for non-recirculating decorative fountains or filling decorative lakes or ponds.
  • Washing paved or other hard-surfaced areas, including sidewalks, walkways, driveways, patios, and parking areas with City/District-furnished water.
  • Outside watering with City/District-furnished water that results in excessive flooding or runoff into a gutter, drain, patio, driveway, walkway or street.
  • Outside watering of landscaping during the daylight hours of 9AM-5PM.
  • Washing a vehicle, trailer or boat with City/District-furnished water using a hose without a shut off nozzle.

These prohibitions will remain in place while the Program is in effect.

 

Antioch Water Account Information

The City does require deposits on most accounts, both residential and commercial. These deposits are refundable upon termination of the account, less outstanding charges, or after 18 months of maintaining the account in good standing at which point the deposit will be credited to the account. Allow up to three weeks for deposit refunds.

Water service connections and/or disconnections will occur within two (2) business days but no more than two weeks in advance. We are unable to accommodate same day requests. There is no weekend or holiday service.
Payments for water service may be made at City Hall at the First Floor Customer Service Counter, at a conveniently located drive-up drop box located in the City Hall parking lot, or using our new online payment service. Payments may be mailed to the City of Antioch, PO BOX 6015, Artesia, CA 90702-6015

To open an account, or to inquire on an account, or inquire about our new online service, please call on our Customer Service Representatives at (925) 779-7060. We can also provide help on reading your meter or determining if you have a water leak.

Water rates and monthly maintenance charges are set annually by council action and are available in the City of Antioch Master Fee, which is available on the finance page of the City’s website, and at the Antioch Public Library.


Water Conservation:
Visit here for drought tips and water conservation programs for any season

Water Service:
Pay your bill, sign up or stop service or make other service inquiries here.

Water Treatment and Water Quality:
Click here to learn more about your drinking water

Water Distribution:
Click here to learn more about your drinking water